Michael Facio

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Michael FacioInformation Systems DirectorLas Vegas, NV
-Work ExperienceInformation Systems Director
IASIS Healthcare - North Vista Hospital-November 2011 to October 2013
Directed the operational plans, resource allocation, and policies of the department consistent with the organization's mission. Collaborating with others, as appropriate, when planning services in response to the hospital's and/or community's needs.
• Organized, directed, and staffed the department in a manner that is commensurate with the scope of services offered. Making all final decisions, after collaboration with the HR Department, on all personnel functions and actions. Ensured that adequate orientation, competency and evaluation of all departmental employees are completed.
• Participated in resolving intradepartmental and interdepartmental system/process problems. Provided input for resolution of identified problems/concerns. Has the willingness and the ability to perform additional duties and responsibilities in different areas of the department.
• Collaborated with appropriate staff in the development of the departmental budget. Variances are explained and action plans completed, as appropriate.
• Documented department and administrative functions is completed timely and appropriately.
• Identified areas for staff development and skills training, Schedule and processes.
• Consistently strived to understand, anticipate and meet the needs, expectations and satisfaction of patients, visitors, co-workers and medical staff.
• Established expectations and plans, sets priorities, and manages processes to measure, systematically assess, and implement improvements to maintain achievements within the department. Compiled, analyzed, and documents data and outcome measurements and submits to the appropriate departments/committees.
• Open Communication lines with management, co-workers and physicians, reporting problems with equipment, supplies, or procedures.
• Consistently strived to understand, anticipate and meet the needs, expectations and satisfaction of patients, visitors, co-workers and medical staff.
• Oversaw operation of Information Services department in accordance with IASIS policies and procedures.
• Oversaw and organized department specific projects, i.e., computer conversions, JCAHO MIS plan.
• Review/Revised down-time procedures as necessary.
• Review/Revised IS disaster recovery manual/plan as necessary.
• Oversaw hospital User Group Committee to identify User concerns/improvement of current systems (manual and computerized).
• Managed and oversaw the operation of the hospital phone system.
Manager
Technical Services-October 2010 to October 2011
HCA Healthcare

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services for an HCA division
• Maintains strong relationships with division technical services team and Division Director of Technical Services
• Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
• Responsible for personnel management, performance reviews, competency development, and coaching of facility technical services resources
• Builds and maintains relationships with business operations, IT&S leaders, and vendors
• Participates in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities
• Organizes, plans, assigns, and monitors completion of work
• Participates in the development of corporate and division-level technical standards, policies, and procedures as appropriate
• Ensures that the design and use of technical services adhere to established division and HCA policies, procedures, and standards
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Ensures that service resources are assigned for the timely resolution of technical services incidents and requests
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Promotes system security and patient confidentiality and helps ensure compliance
• Participates in activities to improve departmental and organizational performance
• Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultant
• Builds strong relationships with technical services users groups across HCA, IT&S managers and directors, and the Technical Services Leadership Council
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned
• Current IT team is 10 technicians for Sunrise, Mountain View and Southern Hills Hospital along with 4 Surgery Centers.
I.T. Manager
Luxury Optical Holdings, LLC-October 2008 to March 2010
Directly supervised two Information Technology technicians.

• Assisted in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.

• Implemented network security at the regional level as established by the IT Director.

• Oversees the administration and maintenance of the company's infrastructure, and directs more junior innovators when necessary.

• Oversees the system administration of the company.

• Managed and developed upgrades to the company's telephone system at the regional level.

• Oversees all telephone changes, including routing for seating assignments.

• Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.
• Overseen troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.

• Work with IT team members to help implement Internal Systems.

• Oversees all help desk activities at the national level.

• Responds to escalated help desk issues.

• Oversees the administration and maintenance of our tracking software.

• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

• Builds and maintains vendor relationships and manages the purchase of hardware and software products.

• Manages the purchasing of all software, hardware and other IT supplies at the regional level.

• Ensures that company assets are maintained responsibly. Manage the voice and data network for eighty users locally, along with an additional 55 retail locations.
Senior Manager of Information Technology
H.E.R.E.I.U. Welfare Fund-January 2008 to April 2008
Directly supervised a Senior Web/Database Engineer, a Network Administrator, and a Business Analyst.
• Managed the operations of the Fund's Data Warehouse and Provider Profiling Systems.
• Managed the integration and coordination of relevant data from the Fund's various vendors into the Fund's information systems.
• Managed the provider maintenance data process
• Researched opportunities for increased productivity from computer technology throughout the Fund.
• Evaluate and apply new computer hardware and software technologies and educate users regarding the benefits of such improvement.
• Managed and maintained the Fund's server configuration, operating systems, security, backup (including a disaster recovery plan), and administration
• Developed and implemented IT Policies & Procedures including systems security, data integrity, data confidentiality, software/hardware usage, email, Intranet/Internet usage, ensuring HIPPA and DOL compliance
• Developed a budget for IT and telecommunications hardware, software, services and personnel
• Ongoing Evaluation and implementation of future information technology systems and/or related needs
• Assisted all Fund staff with IT issues (training, problem resolution, strategy)
Information Technology Manager
JMA Architecture-July 2006 to January 2008
Supervised a Senior Network Analyst and a Help Desk Coordinator.
• Responsible for the administration of company LAN, consisting of 20 servers, in three different cities, in two states.
• Implemented an access system that allowed IT remote control access to all PC's and servers.
• Managed the conversion from a Novel Netware 5.1 and GroupWise 5.5 to Windows 2003 Server and Exchange 2003.
• Responsible for the development and implementation of a network security model, utilizing best IT practices.
• Coordinated electronic keypad and alarm system access code synchronization.
• Maintained network infrastructure, including domain and active directory logons, file access, IP addresses, computers, printers, phones, routers, remote access (VPN and dialup), and network backups.
• Designed and implemented VPN tunneling between the three different offices allowing for file/print sharing and domain trusts.
• Implemented a Corporate Antivirus solution along with a Corporate Disaster Recovery Plan.
Information Technology Manager
Pinnacle Healthcare Solutions-April 2000 to July 2006
Supervised two PC Technicians, an IT Coordinator, and a Telecommunications Specialist.
• Responsible for the implementation of software and hardware solutions for 300+ users.
• Responsible for the administration of company LAN, consisting of 20 servers.
• Assisted in setup and administration of Exchange 2003, with Microsoft Web Outlook Access.
• Responsible for developing and implementing security models and login permissions under Windows NT and Windows 2000 Active Directory.
• Maintained network infrastructure which includes domain and active directory logons, file access, IP addresses, computers, printers, phones, routers, remote access (VPN and dialup), and network backups.
• Responsible for design and implementation of the computer and telephonic infrastructure of the Nevada Physicians Imaging (NPI) systems (2).
• Assisted in installation and implementation of a Mytel Voice over Internet Protocol telephone system.
• Responsible for call routing, voice mail, and telephone configuration/programming.
• Implemented a Corporate Antivirus solution along with a Corporate Disaster Recovery Plan.
• Orchestrated a company wide conversion to Microsoft Windows 2000 platform.
• Managed and coordinated a 2500-sq. ft. build-out which included phones and network connections.
• Implemented and trained personnel on a company wide electronic fax solution along with Microsoft Excel and Outlook.
• Directed the installation of an electronic time keeping system with remote keypunch stations.
EducationBachelor of Science in Management Information Systems
University of PhoenixMay 2000

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